Surf Drift Shop • For the love of the wave. And your satisfaction.

Just as we meticulously inspect every used board for integrity and curate each piece of wall art for its story, we stand behind the quality and craftsmanship of everything we ship to our global community. However, we understand that sometimes a fin setup isn’t quite right, or a T-shirt doesn’t fit the way you hoped. Our Returns & Exchanges policy is designed with the same transparency and care we apply to our entire operation—clear, straightforward, and built on trust.

Our Policy At a Glance

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in original packaging, with all tags attached.
  • Process: Start by contacting our crew below. We’ll provide a Return Authorization (RA) number and instructions.
  • Refunds: Issued to the original payment method within 5-10 business days of us receiving the return.
  • Exchanges: Subject to product availability. We’ll help you swap for the right size or item.
  • Shipping Costs: Return shipping is the customer’s responsibility, unless the error was ours.

🚫 Non-Returnable Items

To preserve the integrity and uniqueness of certain products, the following items are final sale and cannot be returned or exchanged:

  • Used Boards: Each pre-loved surfboard is a one-of-a-kind piece, sold “as inspected” for its unique character and history.
  • Surfboard Collaborations & Limited Editions: These are unique, often hand-crafted pieces (like our Almond x Rivian or other collaborative works).
  • Clearance or Final Sale Items: Any item marked as such at the time of purchase.
  • Gift Cards.
  • Personalized or Custom-Ordered Items.

Please choose these items with the same considered passion with which we curate them.

The Return & Exchange Process: Step-by-Step

Step 1: Initiate Your Request (Within 15 Days)

Email our support crew at [email protected] within 15 days of receiving your order. Use the template below to ensure we get all the info we need to help you quickly.

Subject: Return/Exchange Request – Order #[Your Order Number] Body: Hello Surf Drift Crew, I’d like to request a return/exchange for my recent order. – Order Number: [Please provide] – Name: [Your Full Name] – Item(s) for return/exchange: [Product Name, Size, etc.] – Reason for return/exchange: [e.g., Incorrect Size, Changed Mind, etc.] – Preferred Resolution: [Refund, or Exchange for: (specific product/size if known)] I confirm the item is unused, in its original packaging, with all tags attached. Thank you, [Your Name]

Step 2: Receive Instructions & RA Number

We’ll respond within 1-2 business days (we’re as quick with service as we are with processing orders). We’ll provide a Return Authorization (RA) number and the safe return address. Please do not ship anything back without an RA number.

Step 3: Ship Your Return

Securely package the item in its original packaging, include all accessories and tags. Clearly write the RA number on the outside of the box. Ship the package to the address we provide using a trackable and insured service. We recommend keeping your shipping receipt. Return shipping costs are your responsibility.

Step 4: We Process & Refund

Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll notify you via email.

  • For Refunds: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, PayPal, etc.). Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment processor.
  • For Exchanges: If the requested item is in stock, we will ship it out promptly using your preferred shipping method. If it’s unavailable, we will contact you to discuss alternatives or issue a refund.

Damaged, Defective, or Incorrect Items

If your board, fins, apparel, or art arrives damaged, defective, or is not what you ordered, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you. Your trust is as important as the integrity of a board’s glassing.

International Returns

As a global shop, we accept returns from most countries we ship to. The process is the same, but please be aware that:

  • You are responsible for any return shipping costs, customs duties, or taxes incurred on the return shipment.
  • Refunds will be issued in the original currency and amount, minus any original shipping costs (unless the return is due to our error).

Need Help? Contact the Crew

We’re fellow surfers who understand both the stoke and the practicalities. We’re here to help make it right.

Email: [email protected]
Address for Correspondence:
Surf Drift Shop
Attn: Returns
3004 Heliport Loop
Louisville, US 40202

We aim to respond to all inquiries as quickly as we process orders—within 1-2 business days.