Your guide to gear, shipping, and the Surf Drift experience. For the love of the wave.

Welcome to the Surf Drift Shop FAQ. We’ve crafted this guide to answer your questions with the same transparency and care we put into curating our collection. Whether you’re hunting for a legendary used board, selecting your next fin setup, or adding to your surf culture collection, we’re here to ensure your experience is as smooth as a glassy morning swell.

Quick Tip: We ship worldwide from our Louisville hub, process orders in 1-2 days, and offer both speedy and value-focused shipping options. All with no hidden fees.

🌊 About Our Products & Selection

What makes Surf Drift Shop’s product selection unique?
We curate for the complete surfer. Our collection bridges performance and culture—from premium Almond R-Series and in-stock surfboards for the practical rider, to handpicked used boards with stories, and unique wall art & collaborations for the culture collector. Every item is selected to match our ethos: where performance meets accessibility and stoke meets craftsmanship.
Do you offer used surfboards? What’s their condition?
Absolutely. Our Used Boards are legendary rides with history. Each is carefully inspected for integrity and function. While they may show signs of previous love (pressure dings, minor cosmetic wear), they’re water-ready and offer incredible value. Descriptions highlight any notable characteristics so you know exactly what story you’re buying into.
What is the Almond x Rivian collaboration?
This is a special collection born from a shared vision of innovation and adventure. It represents where cutting-edge design meets surfcraft—typically featuring limited-edition boards, apparel, or accessories that blend Almond’s shaping expertise with Rivian’s adventurous spirit. Check the dedicated section for current offerings.

🚚 Shipping & Delivery

Where do you ship from and where do you deliver?
All orders are packed with love at our headquarters: 3004 Heliport Loop, Louisville, US 40202. We ship worldwide! However, due to carrier restrictions, we cannot deliver to some remote locations and specific areas in Asia. Your checkout will automatically confirm availability for your destination.
What are my shipping options and timelines?
We keep it simple and transparent:
  • 🚀 Standard Shipping ($12.95 flat rate): Via DHL or FedEx. Orders are processed in 1-2 business days, then delivered in 10-15 business days. Perfect for new boards or time-sensitive gear. Fully tracked.
  • 🌊 Free Shipping (Orders over $50): Via EMS. Processed in 1-2 business days, delivered in 15-25 business days. Ideal for the savvy surfer stocking up on apparel, books, or accessories. Orders under $50 using this method incur a calculated fee at checkout.
No hidden fees, no vague promises.
How long does order processing take?
Every order receives 1-2 business days of careful processing and packing before it begins its journey to your home break.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure, fast checkout. All transactions are encrypted and secure.
Are there any hidden costs at checkout?
Never. We believe in transparency. The price you see is what you pay, plus the clear, flat-rate shipping cost if applicable (or free on orders over $50). Taxes are calculated automatically based on your location.

↩️ Returns & Exchanges

What is your return policy?
If the gear isn’t the perfect fit, we get it. You have 15 days from the delivery date to initiate a return for items in new, unused condition with original packaging. Please visit our dedicated Returns & Exchanges page (linked in the website footer) for the full process, including how to generate a return authorization.
Can I return a used surfboard?
Due to their unique nature and condition, Used Boards are typically sold as-is, final sale. We provide detailed descriptions and photos to ensure you know exactly what you’re getting. If you have specific concerns about a used board before purchasing, please contact our crew at [email protected].

🔐 Account & Orders

How do I check the status of my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to follow your gear’s journey directly with the carrier (DHL, FedEx, or EMS). For order inquiries before shipping, contact us with your order number.
Can I modify or cancel my order after placing it?
We process orders quickly to get you riding sooner. Please contact us immediately at [email protected] with your order number. If it hasn’t entered the packing process, we’ll do our best to accommodate your request.

Still Have Questions?

Our crew is here to help. We’re surfers too, and we understand the stoke (and the practicalities) of getting the right gear.

Email us anytime: [email protected]

Start Exploring the Shop →

Surf Drift Shop • 3004 Heliport Loop, Louisville, US 40202 • For the love of the wave.

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